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1 Year/ 12000 Miles.
This policy is only valid when purchasing
through our site.
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The term "internet sales" is a transmission or transfer case which is
purchased on our website www.allstategear.com only.
IMPORTANT INFORMATION REGARDING YOUR PURCHASE!!
If we never had a problem with our rebuilt transmissions and transfer cases
would not have too issue this sales policy for your protection.
Our return rate is less than 4%. We are still human and do make mistakes!
PLEASE NOTE: YOUR NEW OR REBUILT UNIT HAS NO
OIL IN IT! Add the proper amount of the recommended lubricant to the unit and check
it often. We will not honor a claim for transmission failure due to lack of lubricant
in the system.
POLICY INFORMATION:
- Policy is for the original purchaser and not transferable.
- Any policy work and/or goodwill repairs performed do not create a new policy or
extend the original policy period.
- We reserve the right to refund the full original purchase price in lieu of all claims
made under this policy
- We do not offer any labor reimbursement of any kind and only repair units at our
facility.
- This policy is void if any unauthorized person/entity tampers with the transmission
assembly.
- In enforcing any of the terms, Choice of Law: Terms and conditions herein, will
be constructed and governed by the
- Laws of the State of Texas and Venue for any litigates arriving from the sale of
products will be prosecuted in Bexar County, Texas.
- Note: 99% of all factory defects occur within the first thirty days of installation.
CORE RETURN POLICY:
Cores must be returned within 30 days of purchase. All cores must be returned with
prepaid freight. Cores will not be accepted for credit after 30 days. Please ask
us about additional charges that may apply to crack transmissions and transfer case
returns.
SUMMARY OF OUR TRANSMISSION LIMITED POLICY:
Passenger car and light truck transmissions will be warranted to only the original
purchaser named in the transaction and only for the transmission described on the
applicable transaction number. This policy does not include any other material,
labor, components or parts of the vehicle other than the specific transmission and
components provided. If failure of a transmission should occur during the specified
policy period and it is determined the failure is due to a defect in workmanship
or parts installed by us, we will replace or repair the defective unit to the original
buyer. Limited to replacement or refund of the transmission only and requires a
Return Authorization number.
It is the express responsibility of the customer to contact and return the transmission
at the owners expense to us or a facility designated by us. If after inspection
of the transmission, it is found faulty due to parts or assembly, we will refund
shipping charges.
International freight charges are not guaranteed.
We do not offer any labor reimbursement of any kind and only repair units at our
facility.
Our price is based on wholesale pricing so please allow enough profit margin in
case the transmission needs to be removed for any reason. Your fault, our fault
or no-bodies fault, our policy DOES NOT cover labor cost charged to your customer.
Please make all of these conditions know to your customer, for any labor claims
from your customer will be your responsibility if this item is being resold.
By purchasing your transmission or transmissions you acknowledge the condition of
our policy. If you can NOT acknowledge our policy and our conditions please return
the product before installing.
Please understand that we must have terms and conditions, but we will do our best
too help you when we can.
I hate all this legal junk!
All Premium and Extra Premium warranties must be purchased at the time of sale.
POLICY DISCLAIMERS
- Loss of time or use
- Loss of income or revenue
- Loss of transportation or vehicle rental
- Equipment rental
- Any towing charges
- Diagnostic time, fluids, filters or shop supplies
- Fluid starvation for any reason
- Damage caused by misuse and neglect, or accident
- Improper installation
- Abnormal wear from contaminated oil (fuel or dirt)
- Vehicle used for towing purposes unless a proper transmission cooler has been
installed
- Improperly installed PTO's (Power Take Off)
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